## The Problem

An Indonesian national bank with Treasury and International Banking operations was running repetitive manual processes:

- **Tax reporting** and **bond settlement** required approximately 3 hours per process
- High rate of manual errors on repetitive tasks
- No internal visibility into available banking services
- No standardized access to banking services for external parties

## The Solution

Two parallel tracks: **RPA automation** for backend processes and an **Open API portal** for service access.

### Track 1: Process Automation (RPA)

Using **UiPath** to automate:
- Tax reporting workflow, from data gathering to report generation
- Bond settlement process, from instruction to confirmation
- Credit card dispute workflows, automated processing for selected use cases

### Track 2: Internal Dashboard & Open API

- **Internal dashboard** using Laravel + SQL Server for operational visibility
- **Mega Open API portal**: introducing standardized access to banking services for internal and external use
- **Linux server configuration**: setup and maintenance of deployment environments

## Results

- **Process time reduced from ~3 hours to ~1 hour** per cycle (tax reporting & bond settlement)
- **Savings of IDR 12 million per month** from reduced labor and error-related costs
- **100% time savings** on selected credit card dispute use cases vs manual
- Open API portal improved visibility and access to banking services

## Lessons Learned

1. **RPA isn't a silver bullet**: it works well for repetitive processes with clear rules, but for processes requiring judgment, partial automation is more realistic than full automation
2. **ROI calculation matters**: measuring impact in rupiah (IDR 12 million/month) helps non-technical stakeholders understand the value of technology investment
3. **Banking domain knowledge**: understanding Treasury/Banking regulations and processes is just as important as technical skills in the financial sector